Cancellation policy

At SAVA, we strive to provide our customers with the best shopping experience possible.

Once an order is placed, our team aims to process, pack, and ship item(s) as quickly as possible. Due to our commitment to fast processing and timely delivery, orders that have been confirmed cannot be modified or cancelled. We encourage customers to review orders carefully before completing their purchase.

For item(s) that are unopened and within 30 days post-purchase date, our team can help you return your package. Please email shop@savanutrition.com with your order number. A refund for the product(s), not including shipping costs, will be issued once the package is returned and processed.

Please refer to our Refund Policy for further information. 

Subscription Orders

When you purchase a subscription, you will receive repeat deliveries based on the subscription duration and frequency you select. Your payment details will be stored securely, and you will be charged for each delivery at the time of its processing.

Customers are notified via email and SMS of recurring orders 3 days prior to its processing. Please refer to our Help Center for information on how to adjust or cancel a subscription.

If you no longer wish to continue your subscription, you can cancel it at any time through your subscription account portal. You can access and manage your subscription using the links provided in your subscription confirmation emails.

Please note that cancellation of a subscription will apply to future subscription orders. Orders that have already been processed or shipped cannot be cancelled. Please refer to our Refund Policy for additional information regarding eligible returns or refunds.

If you have any questions, concerns, or need assistance with your order, please do not hesitate to reach out to SAVA Customer Support team at shop@savanutrition.com. We will do our very best to assist you.

Pre-Orders

When you purchase a pre-order, you are purchasing a product that is temporarily unavailable and will ship once inventory becomes available.

Payment is collected at checkout. Estimated shipping dates are provided on the product page and may be subject to change. If your order includes both pre-order and in-stock items, your entire order will ship together once all items are available.

You may cancel a pre-order before it has been fulfilled. Once a pre-order has been fulfilled or shipped, it cannot be cancelled, but you may request a refund or return in accordance with our Returns & Refunds Policy.